Refund policy

🔄 Returns

At Teezly, each product is made specially for you using a made-to-order (print-on-demand) process.
Because of this, we accept returns only for damaged, defective, or incorrect items.

You can request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • Tags and original packaging must be intact
  • Proof of purchase (order ID/receipt) is required

📩 How to Request a Return

To initiate a return, please contact us at:
👉 teezlyofficial@gmail.com

Kindly include:

  • Your Order ID
  • Clear photos of the product
  • A brief description of the issue

👉 Important:
Returns sent without prior approval will not be accepted.

🎥 Unboxing Proof (Recommended)

We strongly recommend recording an unboxing video while opening your package.

This helps us quickly verify and resolve issues related to:

  • Damaged items
  • Missing items
  • Incorrect products

🚫 Non-Returnable Items

We do not accept returns in the following cases:

  • Size-related issues (please refer to our Size Guide before ordering)
  • Change of mind
  • Sale items
  • Gift cards
  • Custom or personalized products

🚚 Return Shipping

  • If the item is defective or incorrect, we will bear the return shipping cost
  • In other approved cases, customers may be required to bear return shipping charges

🔁 Exchanges

We currently do not offer direct exchanges.

If you need a different size or design:

  1. Return the original item (if eligible)
  2. Place a new order separately

💰 Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

  • Your refund will be processed within 7–10 business days
  • The amount will be credited to your original payment method

👉 Please note:
It may take additional time for your bank or payment provider to process and reflect the refund in your account.

If you have not received your refund within 15 business days after approval, please contact us at:
👉 teezlyofficial@gmail.com

💵 Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via bank transfer or store credit after approval